We'll tell you everything

Yes. Our team and customer service are based in France. Behind Maison Fondé, there are real people who know the product, follow orders, and support you before and after your purchase.

Absolutely. All payments are encrypted and processed by certified providers. Your banking details are never transmitted in plain text and are never stored by us.

You're guided at every step. Once your order is confirmed, you'll receive a confirmation, then a tracking link when it ships. You always know where your fireplace is.

Because we chose to focus on a single model, carefully designed and thoroughly tested, rather than a catalogue of hundreds of references. A fireplace certified to EN 16647, custom packaging, customer service based in France, and full transparency about what you're buying.

Standard delivery is free and arrives within 10 to 14 business days. An express option (7 to 10 days) is available for €19.90. You'll receive tracking as soon as your order ships.

No. The price shown is the final price. Standard delivery is free and any import fees are covered — you have nothing to pay on receipt.

Your fireplace travels in custom-designed packaging: a protective shell and double cardboard. Every shipment is designed to arrive intact, and delivery is tracked from start to finish.

Contact us within 48 hours with a few photos atcontact@maisonfonde.com. We take over immediately: a replacement or a suitable solution, without leaving you to handle it alone. It's our responsibility, not yours.

Write to us right away. We open an investigation with the carrier and keep you informed until it's resolved. You're never left without an answer.

The burner offers a burn time of 3 to 5 hours depending on the flame setting, with a 1.5-litre tank. This burn time is measured on our actual product, not a marketing promise. Reducing the flame opening extends the duration; opening it fully favours intensity.

Yes. The flame is lively and dances. It appears slightly blue for the first few minutes while the burner reaches its steady state, then takes on a beautiful orange hue, warm and full of life.

The structure is made of steel with a thickness designed for stability, with a 304 stainless steel burner (5mm), a benchmark for corrosion resistance. The finishes (matte lacquer or chrome) are selected to last over time without yellowing or chipping.

No. Assembly requires no tools and takes just a few minutes. A clear manual and a video accessible via QR code guide you step by step.

Yes. Hestia is certified to EN 16647, the European standard for decorative ethanol-burning appliances, and tested by SGS, an independent inspection body. The certification covers the appliance, the burner, the accessories, and the fuel, tested as a whole.

A fireplace is still a live flame: some surfaces get hot, they shouldn't be touched during use, and the manual should be followed. The standard governs the temperatures of accessible surfaces and the appliance's design. Safety relies on simple actions, clearly explained in the manual. Never leave it unattended around children or pets.

Like any flame, combustion consumes oxygen. Light ventilation of the room is recommended, especially in a small space. Following this simple instruction, given in the manual, lets you enjoy the flame with complete peace of mind.

Lighting is done with the included lighter, a rod that you dip in a little bioethanol in a separate container — never in the burner — which you then light with a lighter or match, before bringing it close to the burner at a safe distance from your hand. To extinguish it, the included spatula slides the burner plate: starved of air, the flame goes out within seconds.

An unpleasant smell almost always comes from poor-quality bioethanol, not the fireplace itself. With quality bioethanol (95% minimum), combustion is clean and almost odourless. This is the most important point for a great experience: never skimp on fuel.

A quality bioethanol, at least 95% pure, sold in supermarkets, hardware stores, and online. Never use methylated spirits or petrol-station ethanol, which are unsuitable for indoor use. The right fuel means a beautiful flame and no smell.

A soft, dry cloth is enough for the matte finishes. For the Chrome finish, a microfibre cloth and a glass cleaning product will restore the mirror shine. Always on a cold, switched-off appliance.

The manual is included in the box, with a QR code linking to the video. We can also resend them to you by email on request.

Yes, you have 30 days after receipt to return it to us. Once the return is received and checked, your refund is issued within 24 hours, excluding banking processing times. You can order with confidence, with no long-term commitment.

Hestia is covered by a 2-year warranty, burner included. The warranty covers manufacturing defects under normal conditions of use. If there's an issue, a single point of contact takes care of everything.

Wear parts remain available for purchase to extend your fireplace's lifespan. Contact our support team and we'll point you to the right part or arrange a repair under warranty.

By phone and WhatsApp at +33 7 56 83 80 89, or by email atcontact@maisonfonde.com. A team based in France will respond, Monday to Friday.

Of course, and we'd even recommend it. Write or call us: we answer all your questions before you buy, with no obligation. A clear answer beats any doubt.