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Standard delivery is free and arrives within 10 to 14 business days. An express option (7 to 10 days) is available for €19.90. You'll receive tracking as soon as your order ships.

Yes. Standard delivery is free and everything is included: no customs fees or surprises on arrival.

Your Hestia travels in custom-designed packaging, with a protective shell and double cardboard, to arrive intact. Delivery is tracked from start to finish.

Contact us within 48 hours with a few photos atcontact@maisonfonde.com. We quickly find a solution — a replacement or a refund.

Yes, you have 30 days after receipt to return it to us. Once the return is received and checked, your refund is issued within 24 hours (excluding banking processing times).

Hestia is covered by a 2-year warranty, burner included. The warranty covers manufacturing defects under normal conditions of use.

You'll receive a tracking link by email as soon as your order ships. Got a question? Write to us and we'll get back to you quickly.

No. Assembly requires no tools and takes just a few minutes. A clear manual and an assembly video (accessible via QR code) guide you through it.

The manual is included in the box, with a QR code linking to the video. We can also resend them to you on request.

A quality bioethanol (95% minimum), available in supermarkets, hardware stores, and online. Quality fuel ensures a beautiful flame.

A soft, dry cloth is enough for the matte finishes. For the Chrome finish, use a microfibre cloth and a glass cleaning product. Always clean the appliance when it's cold and switched off.

Wear parts remain available for purchase. Contact our support team and we'll point you to the right part or arrange a repair.

How can I reach you directly? By phone and WhatsApp at +33 7 56 83 80 89, or by email atcontact@maisonfonde.com. A French team will respond.