RETURN & REFUND POLICY

Last updated: 26/08/2026

1. Right of withdrawal
In accordance with European regulations, the customer has a statutory period of 14 calendar days from receipt of their order to exercise their right of withdrawal, without having to give a reason.

As a commercial gesture, Maison Fondé extends this period to 30 days.

To exercise this right, the customer must contact customer service by email or phone to obtain the return procedure.

2. Return conditions
To be accepted, any returned product must meet the following conditions:

• be returned in its original condition;
• not have been used;
• be returned with all original packaging and accessories;
• show no signs of wear or damage.

Any return that does not meet these conditions may be refused.

3. Return address
Products must be returned to the following address, provided by customer service once the return request has been approved: Maison Fondé Customer Service, 6 allée du Colonel Arnaud Beltrame, 94250 Gentilly, France, or a pick-up point, depending on the customer's preference.

4. Return costs

• In the event of a defective or non-conforming product, return costs are covered by the seller.
• In the event of a change of mind, return costs are the customer's responsibility.

This distinction complies with applicable European regulations.

5. Refund
Once the returned product has been received and inspected, the refund is issued to the payment method originally used for the order, within 24 to 48 hours. The actual crediting of the customer's account then depends on the processing times of their own bank.

Where the right of withdrawal is exercised, the original standard delivery costs are refunded in accordance with applicable regulations. Additional costs relating to a specific delivery method chosen by the customer (express option) are not refunded.

6. Non-returnable products
Products returned incomplete, damaged due to customer fault, or that have been used, will not be eligible for a refund.

7. Warranty
Hestia products come with a two (2) year commercial warranty, burner included, covering manufacturing defects under normal conditions of use. This warranty applies without prejudice to the statutory guarantees.

Wear parts remain available for purchase to extend the product's lifespan.

8. Customer service contact
For any questions relating to returns or refunds, customer service can be reached at the following details:
Email: contact@maisonfonde.com
Phone / WhatsApp: +33 7 56 83 80 89
Hours: Monday to Friday, 9am to 6pm.