SHIPPING POLICY

Last updated: 26 August 2026

1. Delivery areas

Products offered on the Maison Fondé website are delivered to the following countries:

  • France
  • Belgium
  • Switzerland

Any order placed with a delivery address outside these areas cannot be validated.

2. Order processing

Orders are processed within 24 to 48 business hours after payment confirmation. Processing includes preparing the order, recording it in our logistics system, and handing it over to the carrier.

3. Delivery times

Delivery times are indicative and vary depending on the destination and logistics conditions.

As an indication:

  • Standard delivery (free): 10 to 14 business days
  • Express delivery (€19.90): 7 to 10 business days

These timeframes may be extended in exceptional circumstances (high demand, logistics constraints, customs checks, holiday periods).

4. Shipping origin

Orders are shipped from selected logistics and production partners located in Europe or internationally. This approach ensures product availability while meeting the stated delivery times.

Products are shipped under DDP (Delivered Duty Paid) terms: any import duties and taxes are covered upfront.

The customer pays no customs fees or additional charges upon receipt.

5. Delivery charges

Standard delivery is free. Any additional charges (express delivery option) are shown when placing the order, before final payment confirmation.

6. Packaging

Each fireplace travels in custom-designed packaging (protective shell and double box), designed to ensure the order arrives intact.

7. Order tracking

A tracking number is provided to the customer once the order has shipped, allowing them to track the parcel's progress.

8. Receiving the order

The customer is required to check the condition of the parcel upon receipt. If any issue is found (damaged parcel, missing product), the customer is asked to contact customer service within 48 hours, with supporting photographs, so that a solution can be provided promptly.

9. Delivery delays

In the event of a significant delivery delay, the customer may contact customer service to obtain further information on the progress of their order. As delivery times are indicative, a delay does not automatically make the seller liable, except in cases of clear failure on its part.

10. Customer service contact

For any questions relating to delivery, customer service can be reached at the following details:

Email: contact@maisonfonde.com
Phone / WhatsApp: +33 7 56 83 80 89
Hours: Monday to Friday, 9am to 6pm