Shipping policy

Last updated: 08/26/2026

1. Delivery Areas

The products offered on the Maison Fondé site are delivered to the following countries:

  • France
  • Belgium
  • Switzerland

Any order placed with an address outside these areas cannot be validated.

2. Order Processing

Orders are processed within 24 to 48 business hours after payment validation. Processing includes preparing the order, registering it with logistics, and handing it over to the carrier.

3. Delivery Times

Delivery times are estimates and vary depending on the destination and logistical conditions.

As a general guide:

  • Standard delivery (free): 10 to 14 business days
  • Express delivery (€19.90): 7 to 10 business days

These times may be extended in exceptional circumstances (high demand, logistical constraints, customs checks, holiday periods).

4. Shipping Origin

Orders are shipped from selected logistics and production partners located in Europe or internationally. This approach helps ensure product availability while meeting the stated delivery times.

Products are shipped DDP (Delivered Duty Paid): any import duties and taxes are covered upfront.

The customer has no customs fees or additional charges to pay upon receipt.

5. Shipping Costs

Standard delivery is free. Any additional costs (express delivery option) are shown at checkout, before final payment confirmation.

6. Packaging

Every fireplace travels in custom-designed packaging (protective shell and double cardboard), designed so the order arrives intact.

7. Order Tracking

A tracking number is provided to the customer as soon as the order ships, allowing them to track the parcel's journey.

8. Receiving Your Order

The customer must check the condition of the parcel upon receipt. If an issue is found (damaged parcel, missing product), the customer is asked to contact customer service within 48 hours, with photos, so a solution can be offered without delay.

9. Delivery Delays

In the event of a significant delivery delay, the customer may contact customer service for further information on the progress of their order. As delivery times are estimates, a delay does not automatically make the seller liable, except in cases of clear failure to deliver.

10. Customer Service Contact

For any question regarding delivery, customer service can be reached at the following contact details:

Email: contact@maisonfonde.com

Phone / WhatsApp: +33 7 56 83 80 89

Hours: Monday to Friday, 9am to 6pm.