Shipping policy
Last updated: 4 October 2026
Maison Fondé currently delivers to France, Belgium, Luxembourg, Germany, Austria, Italy, the Netherlands, Spain, Poland, Switzerland, the United Kingdom, Sweden, Denmark and Finland.
Orders are delivered directly to the address provided by the customer when placing the order.
Order processing
Orders are prepared and dispatched within 1 to 2 business days of payment confirmation.
Orders placed over the weekend or on a public holiday are processed from the next business day onwards.
A shipping confirmation containing tracking information is sent to the customer as soon as their order is dispatched.
Delivery times and rates:
| Destination | Standard delivery | Express delivery |
|---|---|---|
| France | Free · 10–14 business days | €19.90 · 7–10 business days |
| Belgium | Free · 10–14 business days | €19.90 · 7–10 business days |
| Luxembourg | Free · 10–14 business days | €19.90 · 7–10 business days |
| Germany | Free · 10–14 business days | €24.90 · 7–10 business days |
| Austria | Free · 10–14 business days | €24.90 · 7–10 business days |
| Italy | Free · 10–14 business days | €19.90 · 7–10 business days |
| Netherlands | Free · 10–14 business days | €19.90 · 7–10 business days |
| Spain | Free · 10–14 business days | €19.90 · 7–10 business days |
| Poland | Free · 10–14 business days | 90 PLN · 7–10 business days |
| Finland | Free · 10–14 business days | €24.90 · 7–10 business days |
| Switzerland | Free · 10–14 business days | CHF 29.90 · 7–10 business days |
| United Kingdom | Free · 10–14 business days | £24.90 · 7–10 business days |
| Sweden | Free · 10–14 business days | SEK 299 · 7–10 business days |
| Denmark | Free · 10–14 business days | DKK 199 · 7–10 business days |
The available delivery methods, their estimated timeframe and their rate are also shown at checkout, before payment.
Home delivery
Maison Fondé arranges the shipping of the order through to delivery at the address provided by the customer.
The customer must ensure that the delivery address and contact details provided when placing the order are complete and accurate.
Taxes, duties and formalities
Maison Fondé covers the taxes, duties and formalities applicable to shipping the order through to delivery.
No additional import charges are payable by the customer upon receipt of their order.
Order tracking
All Maison Fondé orders come with tracking.
Once dispatched, tracking information is sent to the customer. It may take a short time to be updated by the carrier.
Damaged parcel or product broken in transit
Maison Fondé covers incidents related to transport through to delivery of the order.
If the parcel or product is received damaged, the customer must contact our customer service as soon as possible, providing their order number and photographs showing the damage.
Depending on the situation, Maison Fondé may offer:
- compensation appropriate to the damage found;
- a replacement at no additional cost to the customer;
- or a return covered by Maison Fondé followed by a refund.
Where a return is required due to a product received damaged, defective or not as described, return costs are covered by Maison Fondé.
Lost parcel
If an order appears to be lost in transit, or if its tracking shows an anomaly, the customer must contact our customer service.
Maison Fondé will carry out the necessary checks with the carrier and take charge of resolving the matter.
Delivery delays
The delivery times shown are estimates expressed in business days.
Exceptional circumstances beyond Maison Fondé's control may occasionally cause a delay. In the event of a significant delay, the customer may contact our customer service so that we can check the situation with the carrier.
Customer service
For any questions regarding an order or its delivery:
Email: contact@maisonfonde.com
Phone / WhatsApp: +33 7 56 83 80 89
For customers located outside France, we recommend contacting our customer service via WhatsApp.
Our customer service responds in both French and English.
